User Tools

Site Tools


androidtroubleshooting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
androidtroubleshooting [2014/08/01 20:35] – add server connect error fappelsandroidtroubleshooting [2014/08/26 11:30] (current) fappels
Line 3: Line 3:
 ===== Network connection ===== ===== Network connection =====
 {{ :screenshot_2013-11-13-10-56-51.png?nolink&240|No network detected}} {{ :screenshot_2013-11-13-10-56-51.png?nolink&240|No network detected}}
-No network connection enabled on your device or your is outside network range. Mobilid will try to reconnect in background, when connection is available again, you can continue.+No network connection enabled on your device or your device is outside the network range. Mobilid will try to reconnect in background, when connection is available again, you can continue.
 ---- ----
 ===== Server connection ===== ===== Server connection =====
 ==== Server error ===== ==== Server error =====
 {{ :screenshot_2013-11-12-14-37-34.png?nolink&240|Server error}} {{ :screenshot_2013-11-12-14-37-34.png?nolink&240|Server error}}
-Server offline or server session expired or an error occured on the server. Mobilid will try to reconnect. If still connect error, check server and network. Please contact [[mailto:info@z-application.com?subject=Please%20support%20my%20device|info@z-application.com]] if you can't resolve the error.+Server is offlineserver session is expired or an error occured on the server. Go to main settings and return to the main screen, the session will be restarted. If the connect error persists, check server and network. Please contact [[mailto:info@z-application.com?subject=Please%20support%20my%20device|info@z-application.com]] if you can't resolve the error.
 ---- ----
 ==== Server connect error ==== ==== Server connect error ====
 {{ :screenshot_2014-08-01-20-07-55.png?nolink&240|Server connect error}} {{ :screenshot_2014-08-01-20-07-55.png?nolink&240|Server connect error}}
-Mobilid could not find the server during settings configuration, check the same URL used in your desktop environment or mobile browser.+Mobilid could not find the server during settings configuration, check the used URL in your desktop environment or mobile browser.
 ---- ----
 ===== Server permissions ===== ===== Server permissions =====
Line 18: Line 18:
 Permission problem, ask server administrator to adapt permissions or assign another system user.  Permission problem, ask server administrator to adapt permissions or assign another system user. 
 ---- ----
 +===== Server Software error ===== 
 +{{ :jsonerror.png?nolink&240|Server Software error}} 
 +There is a software error on the server, check changes in Dolibarr or Connector installation. Revert to previous version if necessary. Restart Mobilid to connect to repaired server or other server. 
 +Please contact [[mailto:info@z-application.com?subject=Please%20support%20my%20device|info@z-application.com]] if you can't resolve the error. 
 +----
  
androidtroubleshooting.1406918140.txt.gz · Last modified: 2014/08/01 20:35 by fappels