Differences

This shows you the differences between two versions of the page.

--- androidtroubleshooting [2014/08/26 11:27] – fappels
+++ androidtroubleshooting [2025/08/05 14:37] (current) – [Server error] fappels
@@ Line 6: / Line 6: @@
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 ===== Server connection =====
-==== Server error =====
+==== Server Error =====
-{{ :screenshot_2013-11-12-14-37-34.png?nolink&240|Server error}}
+{{ :screenshot_2013-11-12-14-37-34.png?nolink&amp;240|Server Error}}
-Server is offline, server session is expired or an error occured on the server. Go to main settings and return to the main screen, the session will be restarted. If the connect error persists, check server and network. Please contact [[mailto:info@z-application.com?subject=Please%20support%20my%20device|info@z-application.com]] if you can't resolve the error.
+The server is offline, the server session has expired, or an error has occurred on the server. Go to Main Settings and return to the main screen, the session will be restarted. If the connection error persists, check your server and network.
+If your server is behind a proxy or load-balancer, you may need to force https forwarding; you can do this by adding the DIRECTCONNECT_FORCE_HTTPS constant with value 1 to Dolibarr->settings->other.
+Please contact [[mailto:info@z-application.com?subject=Please%20support%20my%20device|info@z-application.com]] if you can't solve the problem.
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 ==== Server connect error ====
@@ Line 20: / Line 22: @@
 ===== Server Software error =====
 {{ :jsonerror.png?nolink&240|Server Software error}}
-There is a software error on the server, check changes in Dolibarr or Connector installation. Revert to previous version if necessary.
+There is a software error on the server, check changes in Dolibarr or Connector installation. Revert to previous version if necessary. Restart Mobilid to connect to repaired server or other server.
+Please contact [[mailto:info@z-application.com?subject=Please%20support%20my%20device|info@z-application.com]] if you can't resolve the error.
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